We understand that every order carries a lot of customer expectation. Therefore, we’re committed to providing every customer with an efficient, transparent, and convenient delivery and after-sales experience. Orders available for immediate shipment are typically processed and shipped within 1-3 business days of dispatch. To ensure the fastest service, your order may be shipped in multiple batches. After shipment, you’ll receive tracking information via email, and you’ll receive another email notification upon delivery.
Shipping method
All orders enjoy free shipping worldwide, no need to worry about any shipping costs!
After your order is shipped, we will automatically send you an email with the package tracking number, so that you can keep abreast of the logistics dynamics in real time and wait for the delivery with peace of mind.
Please note that during international transportation, your package may be subject to local customs inspection or delay. Although these situations are rare and beyond our control, we will do our best to provide you with assistance and information if any delays occur.
Once an order is dispatched from the Manusaiw warehouse, the package will be handled by a third-party logistics carrier. From this point on, Manusaiw is no longer responsible for any lost, misdirected, delayed, damaged or customs detained packages, but we are always happy to assist you in obtaining the information you need and assisting you in communicating with the carrier.
Can I cancel or edit my order?
We know that you want to receive the items you want as soon as possible, so the system will start processing immediately after the order is placed. This also means that we are currently unable to modify order information or cancel the shipment in the backend. You will need to place a new order or return any unwanted items.
What if the items in my order are missing?
Don’t worry, sometimes orders may be split into multiple packages due to warehousing arrangements or logistics efficiency. It is recommended that you check all tracking links or email notifications first. If you are sure that it is missing, please contact customer service immediately and we will verify and process it for you as soon as possible.
I received the wrong or defective item, what should I do?
We are very sorry for the inconvenience – please report it through the Contact Us page as soon as possible, and we promise to solve it properly for you.
Please provide the following information so that we can handle it quickly:
Your name and order number
The name and number of the wrong or problematic product
Photos of the actual product (overall picture + problem details)
Brief description of the problem
We will give you a priority solution and ensure that you receive the goods and services you deserve.
